About this course

Who is this course for?

This course has been designed for personnel who are filling a leadership role at an incident, particularly team leaders of functional areas.

What will you learn?

The course will review the role and responsibilities of being a leader, but most importantly it will look at key skills you will need to succeed during a shift at an incident.

This course will take about 2 hours of your time.

Course content

Working as a leader

Review of the role and responsibilities of working in a leadership role at an incident.

Getting a briefing

Using active listening and note taking to understand the situation and confirm the Controller’s intent.

Creating an effective team

Developing a high performing team to work in the incident management environment.

Giving a briefing

Preparing for and delivering an effective briefing in SMEACSQ format.

Managing work tasks

Including shift management, prioritising tasks, giving instructions and monitoring progress.

Performance management

Communicating assertively to improve performance, managing fatigue and stress.

Running a debrief

Preparing for, running and following up actions resulting from a team debrief.

Maintaining information flow

Supporting effective communication and information sharing throughout the incident management structure.

Start the course today,

and come back to it anytime.