About this overview

Who is this overview for?

This brief overview is aimed at people within organisations who only need to understand the basics of incident management before participating in an exercise or incident with their organisation. It may also be a useful refresher for anyone who has not been part of an incident in a while.


What will you learn?

If you are going to be involved in incidents then you need to know about incident management and the Australasian Inter-service Incident Management System (AIIMS). This is the main system used by organisations in Australia to manage incidents.

This course will take about 30 minutes of your time.


Overview of content

What is incident management?

Find out what incident management aims to do, when it can be used and how it helps to effectively control incidents.

Key principles of incident management

Focus on key principles and functional management. Understand control, command and coordination and the use of Controller’s intent.

Incident Management Team

Look at the role of the Incident Management Team, including the different roles that help ensure smooth running of an incident.

Incident Planning

Consider the development and use of an Incident Action Plan to help ensure a practical plan that achieves objectives.


Start the course today,

and come back to it anytime.